Claims & Support

Mitchelle Insurance, a leading insurance brokerage firm in Kenya, provides comprehensive claims support and assistance to all our clients. We understand that navigating the claims process can be challenging, and we’re dedicated to making it as smooth and efficient as possible. Our team of experienced professionals is here to guide you every step of the way, ensuring you receive the support you need.

Understanding Your Insurance Claim

Filing a claim effectively begins with understanding your policy coverage. This includes knowing what events are covered, the claim process, and the necessary documentation. We provide clear and concise explanations of your policy terms to avoid any confusion.

Types of Claims We Handle

• Property insurance claims: Covering damage to your home, building, or contents.
• Motor insurance claims: Handling vehicle repairs, medical expenses, and third-party liability.
• Commercial insurance claims: Assisting businesses with claims related to business interruption, liability, and more.

The Mitchelle Insurance Claims Process

Our streamlined claims process ensures a swift and hassle-free experience. It typically involves reporting the incident, providing necessary documentation, and undergoing a thorough assessment by our claims adjusters. We’ll keep you updated throughout every stage.

Submitting Your Claim

You can submit your claim through our convenient online portal, by phone, or by visiting one of our offices across Kenya. Detailed instructions and forms are available on our website.

Dedicated Claims Support Team

Our claims support team is dedicated to providing personalized assistance. We are available to answer your questions, address your concerns, and guide you through the entire process. We aim to be the best in Kenya for responsive and effective customer service.

Contacting Our Claims Team

Reach out to our dedicated claims team today. We’re committed to providing top-rated claims support in Nairobi and across Kenya. Contact details are easily accessible on our website’s contact page. We’re here to help you navigate the complexities of insurance claims and ensure a positive outcome.

Frequently Asked Questions (FAQs)

What documents are required for a claim? We require a detailed police report (where applicable), photos of the damaged property, and a completed claim form. Specific requirements may vary depending on the type of claim.

How long does the claims process take? Processing times vary depending on the complexity of the claim, but we strive to resolve claims as quickly as possible, often within a few weeks.

Contact us now to discuss your insurance needs and how we can provide the best claims and support service in Kenya.