File a Claim

Filing an insurance claim with Mitchelle Insurance in Kenya is straightforward. We’re committed to providing a seamless experience for our clients, whether you need to file a property insurance claim, a commercial insurance claim, or a claim related to another policy. Our process is designed to be efficient and supportive, ensuring you receive the assistance you need during a challenging time.

Understanding the Claim Process

The claim filing process begins with promptly notifying Mitchelle Insurance of the incident. This typically involves contacting our dedicated claims team via phone or email. We will then guide you through the necessary steps to gather the required documentation.

Required Documentation for Claim Filing

To expedite the processing of your claim, please have the following readily available: your policy number, details of the incident (date, time, location, etc.), and any supporting documentation such as police reports, medical records, or repair estimates.

• Policy number
• Detailed description of the incident
• Supporting documentation (police reports, medical records, etc.)
• Photographs or videos of the damage (if applicable)

Types of Claims We Handle

Mitchelle Insurance, a top-rated insurance broker in Nairobi and across Kenya, handles a wide range of insurance claims, including but not limited to:

Common Claim Types

• Property insurance claims (home, business, vehicle)
• Commercial insurance claims (liability, workers’ compensation)
• Motor vehicle insurance claims (accidents, theft)
• Health insurance claims (medical expenses)
• Travel insurance claims (lost luggage, medical emergencies)

Submitting Your Claim

You can submit your claim online through our user-friendly portal, by email, or by contacting our dedicated claims hotline. Our customer service representatives are available to answer your questions and provide assistance throughout the process. We pride ourselves on being the best in Kenya for claim support.

Claim Processing Time

The time it takes to process your insurance claim depends on several factors, including the complexity of the claim and the completeness of the documentation provided. We strive to process claims as quickly and efficiently as possible. We aim to provide you with updates regularly on the status of your claim.

Ready to file your claim? Contact us today! Our team of expert insurance brokers in Kenya is ready to assist you with your claim filing needs. We offer personalized support and aim to resolve your claim efficiently and fairly. Contact us via phone or email to begin the process. We are committed to providing exceptional service to our clients across Kenya.